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What is sender reputation, and why it decides inbox or spam
Question: 002.003.001 · What is sender reputation? · ~3:30 · single-question video
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It's basically a credit score. For your email.

Every time you hit Send, someone is keeping score. Gmail, Outlook, Yahoo, they all quietly track how you behave, and that score decides whether you land in the inbox or the spam folder. It's called sender reputation. Think of it as credit, but for email.

⬡ gauge-meter, a needle labeled "Sender reputation" swinging between Spam and Inbox
BEAT 1, the one-line answer

Sender reputation is how mailbox providers decide whether your emails belong in the inbox or the spam folder. It's a score built from your past behavior. Good history gets you in. Bad history gets you filtered, throttled, or blocked outright.

⬡ split-compare, LEFT "Good history: to Inbox" vs RIGHT "Bad history: filtered, throttled, blocked"
BEAT 2, it's tracked in two places

Here's the first thing to know: your reputation is tracked in two separate places. There's domain reputation, tied to what you send from, say deepcurrent.io. And there's IP reputation, tied to the mail server your email leaves from. Two scores, two videos of their own, both linked below.

⬡ split-compare, LEFT "Domain: what you send from" vs RIGHT "IP: where it sends from"
BEAT 3, every provider scores you separately

And it gets stranger. Gmail, Outlook, and Yahoo each keep their own score, independently. So you can have a great reputation with Gmail and a terrible one with Outlook at the exact same time. There's no single universal number.

⬡ record-cards, three cards: Gmail (green), Outlook (red), Yahoo (yellow), all for the same sender
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⬡ title-card, "Subscribe" line on screen
BEAT 4, what actually shapes the score (teach the inputs)

So what feeds the score? A handful of things. List quality, are you hitting real people or dead addresses and spam traps. Engagement, do people open and click, or ignore you. Spam complaints, every "report spam" click is a vote against you. Bounce rate, high bounces say you don't know who you're mailing. Sending consistency, jumping from a thousand a day to fifty thousand overnight looks suspicious. And authentication, having SPF, DKIM, and DMARC set up proves you're a real sender.

⬡ record-cards, six labeled cards: List quality · Engagement · Complaints · Bounces · Consistency · Authentication
BEAT 5, the complaint number to remember

One number worth keeping in your head: spam complaints. As a rule of thumb, you want that under about a tenth of a percent, though every provider draws its own line. Above that, and your reputation starts taking real damage.

⬡ talking-stat, big "under 0.1%", small pill "varies by provider"
BEAT 6, the frustrating part

Here's the frustrating part. You can't see your exact score. Mailbox providers don't publish it. What you can see are the symptoms. Inbox rate dropping. Emails getting deferred. Bounce messages that literally mention reputation. And you can check outside signals, like whether you're on a blocklist. But those are proxies, not the real number.

⬡ gauge-meter, the needle is there but the exact value is blurred out, symptoms flash around it
BEAT 7, domain is quietly winning

One more shift worth knowing. Over time, domain reputation has become more important than IP reputation. Why? Because your domain is harder to fake. Most senders sit on shared IPs, where your IP score is mixed in with everyone else on that server. But your domain reputation is yours alone.

⬡ split-compare, LEFT "Shared IP: mixed with neighbors" vs RIGHT "Your domain: yours alone"
BEAT 8, brand new senders

And if you're just starting out? You don't have a reputation yet at all. That's the warmup period, its own video linked below. Providers watch you closely at first, so start small, mail only your most engaged people, and prove you're trustworthy before you ramp up.

⬡ timeline, small volume on day one growing gradually into a trusted line
TAKEAWAY
⬡ title-card

So sender reputation is your email credit score, built from how you behave, tracked per domain and per IP, and scored separately by every provider. You can't see the exact number, but you can absolutely steer it.

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DESCRIPTION

What is sender reputation? It's the score Gmail, Outlook, and Yahoo assign to your sending domain and IP based on how you've behaved in the past, and it decides whether you land in the inbox or the spam folder. In this video: why it's tracked in two places (domain and IP), why every provider scores you independently, the six things that shape it, the one complaint number to watch, and why you can't see your exact score.

0:00 It's a credit score for your email

0:20 The one-line answer

0:40 Tracked in two places: domain and IP

1:05 Every provider scores you separately

1:40 What actually shapes the score

2:15 The complaint number to remember

2:35 Why you can't see your exact score

3:00 Why domain reputation is quietly winning

Concepts in this video:

IP reputation → reviewmyemails.com/emailalmanac/sender-reputation/overview-and-fundamentals/what-is-ip-reputation

Domain reputation → reviewmyemails.com/emailalmanac/sender-reputation/overview-and-fundamentals/what-is-domain-reputation

Warmup period → reviewmyemails.com/emailalmanac/sender-reputation/building-and-maintaining/how-long-does-it-take-to-build-sender-reputation

Related:

How is sender reputation calculated? → [link 002.003.005]

How can I check my sender reputation? → [link 002.003.006]

Free blocklist checker → reviewmyemails.com/tools/blocklist-checker

Full written guide → reviewmyemails.com/emailalmanac/sender-reputation/overview-and-fundamentals/what-is-sender-reputation

#email #deliverability #senderreputation

CONNECTIONS
• next: 002.003.002 What is IP reputation?
• related: 002.003.003 What is domain reputation? · 002.003.005 How is sender reputation calculated? · 002.003.006 How can I check my sender reputation? · 002.003.007 What causes a bad sender reputation?
• vocab: sender reputation, IP reputation, domain reputation, spam complaint rate, warmup period, SPF, DKIM, DMARC