When should I use email instead of a phone call?
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This question is a little outside the Email Almanac's wheelhouse (we're more "why did my DMARC record break" than "should I call Steve"), but here's the short version: use email when you need a record, when the details are complex, or when you want to respect the recipient's time.
A phone call interrupts. It forces someone to stop their work, switch context, and respond on your schedule. An email is asynchronous. It arrives as a notification, not an interruption, and lets the recipient respond thoughtfully when they're ready.
But That said, if you're reading the Email Almanac, you're probably more interested in sending email strategy than general communication etiquette. For that, check out whether email marketing works or why businesses still rely on email.
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